General Refund Conditions
Refunds are issued strictly under the conditions outlined in this policy. By using our services, clients agree to comply with all stated terms. Each refund request is assessed individually and is subject to verification of eligibility and supporting documentation.

Eligibility for Refunds
Refunds may be considered under the following conditions:

• Failure by a supplier or service provider to meet agreed obligations

Operational errors attributable to Bidon Holding B.V. affecting service delivery

• Non-delivery of required documents or confirmations necessary for transaction completion
• Inability to render services due to internal operational constraints

Refunds will not be granted in cases involving force majeure, client-provided incorrect information, or voluntary cancellation after service commencement.

POP Document and Product Injection Guarantee
As part of our secure transaction framework:

“In the event that a seller or supplier fails to provide the POP document or does not inject the product into the tank, all eligible funds will be refunded upon receipt of a formal request submitted within 48 hours of notification.”

Supporting evidence, including time-stamped communication, must be provided to validate such claims.

Refund Request Procedure
To initiate a refund request, clients must:

• Submit a written request via official communication channels
• Provide all relevant supporting documents (contracts, correspondence, or proof of non-performance)
• Ensure submission within the applicable timeframe stated in the service agreement

All requests are reviewed and a response is provided within 5–10 business days.

Refund Processing
If approved:

• Refunds are issued to the original payment method unless otherwise agreed
• Processing times may vary (typically 5–14 business days depending on financial institutions)
• Bank charges or third-party fees may be deducted unless the error is solely attributable to Bidon Holding B.V.

Non-Refundable Fees
The following are generally non-refundable unless otherwise specified:

• Administrative and processing fees
• Third-party charges incurred during service execution
• Costs arising from client delays or contractual breaches

Contact Information
For questions regarding this policy or to submit a refund request, please contact Bidon Holding B.V. through our official communication channels.